1.What is FTP?
2.What does "Unlimited FTP Site Updates" mean?
3.What is the first step in setting up a website?
4.How do I gain FTP access to my site?
5.How do I "upload" and "download" files using CuteFTP?
6.Where do I put the index.html file?
7.What does "updating the site" mean?
8.What is HTML, and what is an HTML editor?
9.How do I set up email accounts with my domain?
10.What about Email Autoresponders?
11.How do I set up an Email Autoresponder?
12.What is an email redirect account?
13.How do I set up email redirect accounts?
14.How can I track who is requesting email from my Autoresponders?
15.What is a MailBot or ListServ?
16.How do I set up a MailBot?
17.How do I get a domain name?
18.Will you do the domain name registration for me?
19.What about reselling?
20.Do you allow "adult" sites?
21.How do I get access to traffic statistics for my site?
22.Does Shore Graphics really offer unlimited hits?
23.What is Shore Graphics policy on "spam," or unsolicited email?
24.What about Microsoft Frontpage 98?
25.Hey I just checked out my new site - and the counter does not work!!
26.Do you have an 'uptime' guarantee?
27.Can you help me with my HTML, webpage, CGI programming, etc?
28.How do I change my domain over to Shore Graphics from my old hosting company?
29.Can I change a password to my email account, FTP account, or main account?
30.Where are you located?
31.Do you offer tech assistance by telephone?
32.Do you offer training in Computers and the Internet?
33.I don't want to learn HTML or design a web site - can you design it for me?
1. What is FTP?
FTP is File Transfer Protocol, an internet protocol used to transfer materials over the Internet. It is very fast, very efficient, and very reliable.
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2. What does "Unlimited FTP Site Updates" mean?
This means that you have access to your site via FTP over the Internet 24 hours a day, 7 days a week. You can "upload" files to your site - in other words, transfer files from your computer to the Shore Graphics webserver on the Internet - and you can also "download" files from your site - in other words, transfer files from your site on the Shore Graphics webserver, to your computer.
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3. What is the first step in setting up a website?
The first step is to gain FTP access to your site, and upload the initial file to the proper directory. This initial file is generally named index.html, and it is the web page that will be returned when you call up www.yourdomain.com
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4. How do I gain FTP access to my site?
First, get the best FTP program on the Internet, which in our humble opinion is CuteFTP. You can download it at: http://www.cuteftp.com/
After it's installed, run the program (double click on the yellow icon), and then click Add Folder - this is where you will store your FTP site info. Then click Add Site. In the panel that comes up, enter a name - call it anything you want - ftp.yourdomain.com. Then in Host Address, put: yourdomain.com. (Obviously if the extension is NOT .com - if it's .net or .edu or whatever, you would use the appropriate extension) In User ID, put your User ID - this is usually the same as the domain name - and then in Password, carefully type your password - I say carefully because it will be masked, so you won't be able to read it - this password is CASE SENSITIVE!
Now click OK in the lower left of the panel, and you will see your domain name in the right hand panel - highlight it and click Connect - lower right part of panel. If all goes well, the program will establish an FTP connection with your site and take you to the main directory. Click on the html directory. This is the right place to put your index.html file.
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5. How do I "upload" and "download" files using CuteFTP?
CuteFTP is VERY easy to use, and has a very intuitive, easy to use interface. The lower left panel is YOUR COMPUTER - the lower right panel is THE REMOTE SITE - in this instance, your Shore graphics ftp site. Everything is drop and drag - to upload, drag the appropriate file from the left panel to the right panel. To download a file on the remote server, simply reverse the process - drag the file on the remote server - lower right hand panel - over to the lower left panel. Easy!
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6. Where do I put the index.html file?
When CuteFTP opens the site yourdomain.com, it initally goes to the correct directory - usr/www/htdocs/userid This is the place to put index.html/ Make sure you do NOT put the file into one of the folders you see there - put it UNDER those folders. You will upload your site into the html folder after you successfully login. Also put all your pictures and other files for you site in this same directory.
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7. What does "updating the site" mean?
Basically what a webmaster does is download files from a website, operate on them and/or change them with an HTML editor such as Arachnophilia, and the upload the changed file back to the site.
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8. What is HTML, and what is an HTML editor?
HTML is HyperText Markup Language - it is essentially a kind of typesetting language, and is used to create images on the web. Our recommended editor - for creating and manipulating these images - is Arachnophilia. It is freeware and can be downloaded at: www.arachnoid.com Read the Help file, practice a while, and you'll pick it up in no time.
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9. How do I set up email accounts with my domain?
One account is automatically set up when the domain is set up - yourdomain@yourdomain.com However, you are entitled to additional POP3 email boxes free of charge. Send us an email to support@shoregraphics.com with the domain name and the requested email address and password you would like. Email address are usually setup within an hour.
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10. What about Email Autoresponders?
Email autoresponders are very useful in Internet commerce. Essential, an autoresponder is a robot which resides on your site, and does one thing - when it receives an email - from anywhere - with its name on it - it sends its text back to the source of that email. Uses for these little robots are limited only by your imagination.
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11. How do I set up an Email Autoresponder?
Contact us at support@shoregraphics.com if you would like to have Autoresponders setup on your domain.
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12. What is an email redirect account?
These "aliases" are simply lines of code in your HOME directory which "bounce" emails from one email address to another. Let's say you have a webpage and you want people to email you, but you don't want your personal email address to appear on the page. Solution? Use a forwarding email account. Emails sent to Joe@yourdomain.com(the address shown on the webpage) will automatically be forwarded to joe@personal.com
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13. How do I set up email redirect accounts?
Just send us and email at support@shoregraphics.com and tell us the email address you want setup and what address you want the mail redirected too. That's it! Please include your domain name in the subject line.
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14. How can I track who is requesting email from my Autoresponders?
Contact us at support@shoregraphics.com if you would like to track Autoresponders on your domain.
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15. What is a MailBot or ListServ:
A MailBot is a robot which resides on your site, and which redirects a single email sent to it, to a list of email recipients.
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16. How do I set up a MailBot:
Contact us at support@shoregraphics.com if you would like to have mailbot setup on your domain.
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17. How do I get a domain name?
It's easy. We are registrars and can provide you with the registration service. It's important to choose a name that no one else is using. If you want a com, net or org domain name, you can check availability here: http://www.networksolutions.com/cgi-bin/whois/whois
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18. Will you do the domain name registration for me?
Yes! We are fully qualified domain name registrars for com, net and org. Our rates are MUCH lower than Network Solutions - one year is only $25, two years $50, and three full years is only $75! To have us register your domain name, simply indicate in the Comment Box exactly what you want. (Note: We can register your domain name for up to ten years - please inquire for quotes.)
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19. What about reselling?
You may resell space in your domain. Of course there are several ways to approach it. One is simply to sell directories in your space - www.yourdomain.com/client1 and then www.yourdomain.com/client2 and so on. But - if you want to make some SERIOUS money, check out our turn-key webhosting business opportunity - it's brand new and it is INCREDIBLE! Details? Send us an email to: info@shoregraphics.com
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20. Do you allow "adult" sites?
Yes, but because of legal and traffic considerations, there are a number of special rules we impose on adult sites. First, we charge $49/month for sites containing adult content, payable one year in advance (US$588). Second, traffic is limited to 5 Gigabytes of transfer per month. Gigabytes over this limit will be billed at $15/Gigabyte. We reserve the right to ask for a deposit for traffic overage in advance if your site is high volume. Third, all content must be strictly legal in all jurisdictions; we reserve the right to shut down any site with no refund for any violation of this rule. We do not offer refunds on adult sites. For more information please email us at info@shoregraphics.com with Adult Site in the subject line.
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21. How do I get access to traffic statistics for my site?
Very easily - go to this URL: http://www.yourdomain.com/usage/ You'll find detailed reports in various formats on your traffic, including where hits are coming from, at what hours of the day, month, etc. Also you'll be able to tell which files are being requested. Essential for fine tuning your web marketing strategy!
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22. Does Shore Graphics really offer unlimited hits?
For the vast majority of domains, traffic never becomes an issue and yes, within reason, you should never worry about the number of hits your site receives, but as a practical matter, no provider can provide you with unlimited resources for a fixed price. Bandwidth costs money, and unlimited amounts of it are not available to anyone. Therefore, we set a limit of 5 gigabytes of transfer per month on your domain - anything over this we bill at $12/gigabyte. We reserve the right to shut down any site without notice that is in arrears on payments for overage on traffic.
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23. What is Shore Graphics policy on "spam," or unsolicited email?
The sending of unsolicited commercial email, or "spam," is strictly prohibited. We have a "zero tolerance" policy on spam, and reserve the right immediately to terminate without warning any domain, without refund, that sends out unsolicited commercial email, in any amount.
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24. What about Microsoft Frontpage?
Shore Graphics servers fully support the Microsoft Frontpage HTML Editor and Publisher. However, setting up your domain as a frontpage web might cause you some problems. For example, Frontpage basically takes over the domain - it disables FTP, and it disables Telnet access as well. In other words, once you convert your site to full Frontpage - both Editor and Publisher - ONLY FrontPage can be used to access your domain. Many of our clients prefer to use the FrontPage Editor only, and then use an FTP client such as CuteFTP to upload web pages - this is in our opinion the 'best of both worlds.' We would recommend you use FrontPage as the editor and use CuteFTP to upload your site.
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25. Hey I just checked out my new site - and its not working!!
Most everything will work on the site immediately; However it usually takes 24 to 48 hours for your domain to start answering to its alpha name. The reason for this is the internet root servers have to update so they know yourname.com will point to our server.
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26. Do you have an 'uptime' guarantee?
Yes. We guarantee that your site will be up a minimum of 99.9% of the time. If we fail in any given day, you receive a credit for everyday we are down.
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27. Can you help me with my HTML, web page, CGI programming, etc?
Time permitting we give advice via email on these issues but remember, we are providers of web space and can help you with 'content' only as time permits. However if you want, we can design your entire site for you. Please click on "Website Design" for more information.
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28. How do I change my domain over to Shore Graphics from my old hosting company?
First: go to www.internic.net and enter your domain name in the WHOIS system - check to see if you are the Administrative Contact - if you are, you can change over to our servers right online, on the internic site. Just follow the instructions to do a 'modify' on your domain. Internic will send an email to the address listed as Administrative Contact, just reply to that email and you should be changed within 24 hours. Change to our DNS servers, which are: ns1.ijerseyshore.com 207.103.50.152 If you are NOT the Administrative Contact you must get in touch with the old hosting company and get them to do the change. For further info on how to do this please send an email to: support@shoregraphics.com Also you have to let us know ahead of time that you want to switch over to us. This ensures that your website will have no "down" time between the switch over process.
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29. Can I change a password to my email account, FTP account, or main account?
Yes, you can change your main domain password, but not others. Be aware, however, if you change your password, we will not be able to go in and fix some problem on your site without your telling us the new password - OR - we may have to go in and change your password ourselves. To change your password, open a telnet client such as CRT and go to: yourdomain.com You will log in as a user, say: someuser and you will have to give your password. Once you're in, type this command: passwd someuser then just follow the prompts to change the password.
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30. Where are you located?
Shore Graphics is a wholly owned subsidiary of iJerseyShore.com, LLC
We have been in business at the same location for 3 years. Our telephone numbers are 609-884-0994, Fax 609-886-7393. We maintain our servers at a secure facility professionally monitored 24/7, 365 days of the year. To correspond with us via snail mail or to mail a check, please use this address: iJerseyShore.com 1492 Bayshore Road Villas, NJ 08251
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31. Do you offer tech assistance by telephone?
We find that email is far more efficient; You can call us at the phone number listed above but email is your best bet. Our email tech assistance will always get back to your within 6 hours maximum, more often within 2 hours or less. Email to support@shoregraphics.com will be by far the best and fastest alternative!
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32. Do you offer training in Computers and the Internet?
Yes! We do offer computer training and internet basics. Please contact info@shoregraphics.com for more information.
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33. I don't want to learn HTML or design a web site - can you design it for me?
Yes! We offer highly competitive design services through a network of talented professionals. Email us at info@shoregraphics.com for more details. Or give us a call and we can discuss your project with you. Also check out the section Website Design on this site to see a sample of our work.
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